How to Fix "You Have Exceeded The Number of Allowed Attempts" on Grey, Geegpay & Cleva
Are you trying to verify your identity on Grey, Geegpay or Cleva and you are seeing "You have exceeded the number of allowed attempts. Try again later"?
Don't worry, your account is not blocked permanently. I faced the same issue today.
Why You Are Seeing This Error
You tried to verify your NIN or Passport multiple times and it failed.
The name on your NIN does not match the name you used to register.
Your selfie photo is not clear or your network was poor.
After 3-5 failed attempts, the app will block you for 24 hours for security.
How to Fix It (Step-by-Step)
Step 1: Stop Trying Immediately
If you keep clicking Continue, the 24-hour timer will keep restarting. Close the app and wait till tomorrow.
Step 2: Prepare Before You Retry
Make sure the name on your NIN is exactly the same as the name on the app.
Go to a well-lit place. No face cap, no sunglasses.
Clean your phone camera.
Make sure your NIN is 11 digits and correct.
Step 3: Retry After 24 Hours
Open the app after 24 hours and try again. If NIN is still failing, try to use International Passport if you have it. Passport verification is faster.
Step 4: Contact Support
If it still fails, click on "Contact Support" on the home page and tell them your verification failed and you exceeded attempts. They will reset it for you manually.
Your welcome bonus (like the $2.00) will still be there. You only need verification to activate your USD and NGN account numbers.
Don't create a new account with another number, it will cause more problems.
I hope this helps you fix it!
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Label: Finance, How-To, Geegpay, Grey, Cleva, Dollar Accounts
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